Basic terms specified in these General Terms and Conditions

Seller

The seller is a legal entity or a natural person from the list of sellers below, who sells the product to the customer through the online store. The notification about the seller is sent to the customer in advance to the e-mail address indicated by the customer and can be found on the invoice and the warranty card of the purchased product.

MarinaLab Opus doo

OIB: 09892097240

Kupinečki Kraljevec, Kraljevečka cesta 7, 10251 HRVATSKI LESKOVAC

phone: 01/61 12 482
fax: 01/60 43 700
mobile phone: 098/51 95 67

e-mail: info@acidosalus.com

The customer

The buyer of the product is any natural person or legal entity who buys products via the Internet store in the manner regulated by these general terms and conditions of the merchant's business, which form an integral part of every sales contract concluded between the Seller and the Buyer. The customer selects at least one product, puts it in the shopping cart, pays through the payment service provider (credit card, e-banking, bank transfer (payment slip) at the bank, post office or FINI) and sends the order to the Seller or sends the order and pays for the item on delivery (cash on delivery) ). These General Terms and Conditions are available to Customers at any time and can be saved, reused and reproduced.

General provisions

These General Terms and Conditions regulate the relationship between the Buyer and the Seller, and in relation to the conditions and method of ordering products, product prices, terms and methods of payment, guarantees for the correctness of the product (warranty) and conditions of its use, the right to complain and terminate the contract, delivery conditions, protection of confidentiality of personal and other data and other issues related to Internet trade.

  • The product purchase agreement between the Buyer and the Seller is concluded at the moment of receipt of the Seller's confirmation of the order to the Buyer's e-mail address.
  • The purchase and delivery of products can only be made in the territory of the Republic of Croatia.
  • By purchasing a product via the Online Store, it is considered that the user has read, taken note of all the above notices and consequently accepted the General Terms and Conditions as an integral part of the purchase contract.
  • A natural customer can only be an adult and capable of doing business. Contracts can be concluded in the name and on behalf of minors and persons completely incapable of business by their legal representatives or guardians, and persons partially capable of business may conclude the contract only with the consent of their legal representative or guardian. The Seller bears no responsibility for actions contrary to this provision.
  • Buyers are required to provide accurate, valid and complete personal data when filling out the registration form, and doing otherwise entitles the Seller to deny such a user access to or the performance of all or part of the services offered by the Online Store.
  • The seller is authorized, without prior notice, to change the content of these General Terms and Conditions, the range of products, their prices, other information related to the Online Store, as well as all other content, which is why Buyers are obliged to review the content of the same before each purchase. The opposite action releases the Seller from any responsibility.
  • The seller is released from any responsibility for damage that could occur on devices that enable access to the Online Store and data stored on the same devices when using the Online Store if it was caused by illegal actions of third parties, computer viruses, etc. and other cases for which the Seller is not responsible. Also, the Seller is released from any liability in the event of circumstances that prevent the use of the Online Store.
  • The deadline for payment of the amount specified on the order is 7 days, unless cash on delivery is specified. If the amount is not paid within the specified period of 7 days, and the Seller and the Buyer have not agreed otherwise, the order becomes invalid and is deleted from the system.

Terms of purchase

  • Online shopping can only be done if the Customer registers at the designated place.
  • When filling out the application form, the Customer is obliged to provide accurate, valid and complete personal data. The products that can be purchased are posted on the website, and with each displayed product there is information on the product specification, price, as well as related attachments (statements of conformity, instructions for use, etc.).
  • The desired product is selected by saving it to the basket by clicking on the "Add to basket" link. If the Buyer makes a purchase of a product that, in the meantime, has been sold, then the Seller will contact the Buyer to agree on further action (refund of the paid price, purchase of another product or delivery of the product in the shortest possible time when the Seller obtains it).
  • The "basket" contains all the products that the Customer has selected for purchase, together with the price of the product and the total price (VAT included).

Payment methods

  1. Payment by proforma invoice - If you have decided to pay by proforma invoice, we will send a proforma invoice with all data to the e-mail address of the recipient of the invoice. Upon receipt of funds to our business account, the goods will be sent to the delivery address.
  2. Card payment

You can pay for the ordered services in the following ways:

MasterCard, Maestro, Visa cards.

On the secure Corvus page, select the type of credit card you use to pay (Maestro, MasterCard, Visa, Diners) and enter information about the credit card owner and other necessary information.

  • Payment is made once

Until full payment of the products from the individual order, the ordered products remain the property of the Seller even when they have already been delivered to the customer. If a credit card is chosen as the payment method, and in the case of failure to make the payment for any reason, the customer undertakes to settle his obligation to pay for the purchase of the ordered products in one of the other offered ways within 5 days of receiving the call. In case of non-payment or incomplete payment, the Seller has the right to demand from the buyer the return of the product in perfect condition (the products must be unused, undamaged and in the original, unopened packaging).

The seller issues an invoice electronically (e-mail) and on a permanent medium (paper), which together with the warranty card is a valid proof for complaints and service within the warranty period.

Delivery

1. free delivery

Delivery for all orders over 50 euros purchased in the www.acidosalus.com online store is free for the whole of Croatia. The cost of delivery for orders less than 50 euros is 4 euros, except for the Zagreb area, for which the price is 1.35 euros.

Products that have been paid for in accordance with the submitted offer will be delivered to the Customer within seven days, provided that the orders are received by 12 noon from Monday to Friday, counting from the day of payment.

2. Delivery process

  • Delivery is made by the Seller (through its employees) or by hiring a reputable delivery (courier) service.
  • Delivery is made via the DPD delivery service.
  • The products will be packed so that they cannot be damaged by normal handling during transport.
  • When taking over the product, the customer is obliged to check for possible damage and immediately report it to the delivery worker who delivered the goods, or refuse to take delivery of a shipment with visible external damage. When taking over the goods, the customer is obliged to sign the delivery note or the delivery note, and the delivery service takes it as a confirmation of takeover.
  • In cases where a product different from the one he bought was delivered to the customer, he has the right to deliver the ordered product, and if this is not possible, the customer has the right to a refund in the amount of the product price paid, the delivery price and compensation for the cost of returning the product, and is obliged to return incorrectly delivered product.
  • In the event that the Seller is unable to deliver the purchased product within the specified period, he will inform the Buyer about this in order to agree on a new delivery period. In this case, the Buyer has the right to terminate the Agreement.
  • During delivery, along with the purchased product, the Customer receives all the documents that accompany the product, the invoice, and the receipt of the shipment, which he is obliged to sign. By signing the confirmation of receipt of the shipment, it is considered that the product has been received without visible external damage.
  • The goods are insured against loss during delivery. When taking over the goods, the customer is obliged to sign the delivery note or the delivery note, and the delivery service takes it as a confirmation of takeover.
  • Delivery prices are displayed on the www.acidosalus.com page and include the corresponding VAT.

Prices

All prices are expressed in Euros (€) and include VAT. We reserve the right to change prices unless stated otherwise (in the case of promotions and special discounts). Prices are valid at the time of sending the offer and do not have a predetermined validity. The prices are valid in case of payment with the above-mentioned payment methods and under the above-mentioned conditions. The listed prices are valid only for purchases in the online store and may differ from the prices in showrooms.

Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is not correct. In this case, or in the event that the price of the product changes during the processing of the order, the provider will allow the customer to cancel the purchase and at the same time will offer the customer a solution acceptable to both parties.

Validity of the promotional offer

Duration periods and conditions of promotions and other special forms of sales (sale, seasonal discount, etc.), which may differ from each other, are listed with each such offer.

The right to cancel the purchase, return the goods

The customer has the right, without giving reasons, to unilaterally terminate the sales contract concluded via the online store within 14 days from the day when the Product was handed over to him or to the person he designated. The Buyer can do this through any unequivocal written statement sent to the Seller to the Seller's e-mail address or to the Seller's address specified in the electronic confirmation of the order, in which he will state his name and surname, address, telephone number or e-mail and information about the ordered or received product.

The seller is obliged to deliver to the buyer a confirmation of receipt of the declaration of termination of the contract without delay. In the event that the Buyer terminates the contract, the Seller shall return the entire amount paid, including the cost of delivery in accordance with the terms of these General Terms and Conditions, if paid, no later than 30 days after receiving the Buyer's decision to terminate the contract. in the same way as the payment was made. The refund will be made only after the Seller receives the Product at the address indicated on the invoice. The immediate cost of returning the goods is borne by the Buyer. Returned Products must be unused, undamaged and in the original packaging with a copy of the invoice attached. The buyer is responsible for any decrease in the value of the goods that is the result of handling the goods, except for that which was necessary to determine the nature, characteristics and functionality of the product.

Notice of unilateral termination of the contract

For MarinaLab Opus doo, Kraljevečka cesta, Kupinečki Kraljevec, info@acidosalus.com

I, _________________________________________________ (name and surname of the consumer) from

___________________________________________________ (consumer's address: place, street, number) hereby declare that I unilaterally terminate the Contract for the purchase of the following goods/services:

____________________________________________________________ (enter the name of the item)

according to the invoice number or order number ____________________ (enter document number) received

days _____________________. (enter the date)

In _____________________ (city/town), on _____________________. (Date).

__________________________ Signature of the consumer (only if this form is filled out on paper).

Download Form for unilateral termination of contract

Payment security

Online payment security statement

When paying on our web store, use CorvusPay – an advanced system for securely accepting payment cards via the Internet.

CorvusPay ensures the complete confidentiality of your card data from the moment you enter them in the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to employees of the CorvusPay system. An isolated core independently transfers and manages sensitive data, keeping it completely secure.

The form for entering payment data is secured with an SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by the leading card brands, that is, it operates in accordance with the norm - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, in addition to the validity of the card itself, your bank also confirms your identity using a token or password.

Corvus Info considers all collected information as bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary for the performance of work are collected in accordance with the prescribed demanding procedures for online payment.

The security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of provisions on information security, they permanently maintain and improve the level of system security by protecting your card data.

Safety

The seller uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments. Each of the sellers is certified by the banks and has a contractual relationship with the banks.

The customer is responsible for accessing his system and will take care of securing user data and passwords. The buyer guarantees the accuracy and truthfulness of all provided data and is liable to the seller for damages caused by incorrect or untrue data.

The right to privacy

Personal data of customers obtained through the online store are protected and stored permanently in accordance with the Personal Data Protection Act. Customer's personal data will be used exclusively for the purpose of concluding and fulfilling contracts and services that are the subject of these general terms and conditions. Personal data can also be used to inform customers about product offers and other similar communications. All information about users and customers is strictly protected and is available only to authorized employees and those who need this information to perform their work. The customer is authorized at any time to request the addition, modification or deletion of personal data, as well as to object to the processing of personal data for the purpose of information.

The customer guarantees that the information provided by him is accurate, complete and up-to-date, and by accepting these general terms and conditions, he confirms that he agrees with the use of his personal data for the above-mentioned purposes.

Communication

All communication related to the order process and the conclusion of the sales contract between the Seller and the Buyer is carried out via e-mail and/or the telephone number entered by the Buyer during the registration process.

Notices about monthly promotions and advertising electronic messages sent by the Seller to the Buyer must be clearly and unambiguously marked as advertising messages. The sender must be clearly visible. The seller will unconditionally respect the user's wish not to receive advertising messages and notifications about monthly promotions.

When registering, every user is automatically signed up for the newsletter. It is possible to revoke the arrival of the newsletter by clicking on the link - unsubscribe from the newsletter when the first newsletter is received.

Release from liability

The seller makes every effort to ensure the consistency and up-to-dateness of the data published on the website. Despite this, the characteristics of the products, their condition in the warehouse and the price can change so quickly that the Seller fails to update the information on the website in time. In this case, the Seller will inform the Buyer about the changes in the shortest possible time and enable him to cancel the order or replace the ordered product.

All product photos on the website of MarinaLab Opus doo are symbolic and do not reflect the properties of the product.

Complaints and disputes

These General Terms and Conditions are in accordance with the Consumer Protection Act and other regulations of the Republic of Croatia. Buyers can send complaints to the Seller's address in writing by post, fax or e-mail as specified in the Seller's list.

The seller is obliged to confirm without delay that he has received the complaint, to inform the customer how long it will take to process it and to inform him in a timely manner about the progress of that procedure and to respond to the complaint no later than within 15 days from the date of receipt of the complaint.

The seller and the buyer will make every effort to resolve possible disputes amicably, and if they fail to do so, the buyer can submit a complaint to the Court of Honor of the Croatian Chamber of Commerce in the case where the Seller is a trading company or to the Court of Honor of the Croatian Chamber of Crafts in the case when the Seller is a trade, or submit a proposal for conciliation by authorized Conciliation Centers. Proceedings before courts of honor are conducted in accordance with the Rulebook on the Court of Honor at the Croatian Chamber of Commerce and the Rulebook on the Court of Honor at the Croatian Chamber of Crafts, and before the conciliation centers in accordance with the Law on Conciliation and the Rulebook on Conciliation of the selected conciliation center. In the event of a dispute before the court, the local competent court is the competent court in whose territory the Seller's seat is located.

Online dispute resolution

By special regulation of the European Union, dated 15 2. 2016. throughout the EU, disputes related to online purchases will be resolved through the ODR platform, which you can access here .

This means that if you encounter a problem during an online purchase within the EU (defective product, inability to exchange a product, etc.), you can submit your complaint in a faster and simpler way at the above link.

The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official languages ​​of the EU.