Privacy policy

INTRODUCTORY PROVISIONS

The company Marina Lab Opus, Kraljevečka cesta 7, 10257 Kupinečki Kraljevec, Croatia, registered in the Republic of Croatia under MBS: 80625785, OIB: 09892097240, mail: info@acidosalus.com (hereinafter: “Marina Lab Opus”, “we”, ” us”, “our”, etc.) is the owner of the website (www.) acidosalus.com (“website”).

Marina Lab Opus, the controller of personal data, cares about the privacy of our users This privacy policy explains how Marina Lab Opus processes your personal data. Marina Lab Opus is focused on the protection of your personal data and its processing in accordance with the General Data Protection Regulation and the Law on the Implementation of the General Data Protection Regulation.

Please read this Policy carefully to understand why and how we collect your personal information and how it will be used. In case of any questions or complaints related to this Privacy Policy or the handling of personal data, you can contact us by e-mail or mail at the above addresses.

By using this website, you accept this Privacy Policy.

DATA COLLECTION

Personal data is any data relating to an individual whose identity is known or can be determined. An identifiable individual is a person who can be identified directly or indirectly, in particular with the help of identifiers such as name, identification number, location data, online identifier or with the help of one or more factors inherent to physical, physiological, genetic, mental , economic, cultural or social identity of that individual.

We collect your personal data only when you voluntarily provide us with such information, in accordance with the provisions of these Rules.

Certain information and data that are not personal data may be collected automatically through our internet servers or through the use of “cookies”. Examples of site usage information include: the most visited and viewed pages and links on our website, the number of completed forms, time spent on the site, the most popular keywords that lead users to our site, your IP address, information collected through cookies, information about your device such as hardware settings, system activity, browser type, etc.

BASICS FOR DATA PROCESSING

We process the user’s personal data when the regulations require us to take certain actions, when the processing is necessary for the execution of a contract or taking actions before concluding a contract, or based on our legitimate interests, except when these interests are stronger interests or the fundamental rights and freedoms of individuals that require the protection of personal data . If we cannot process personal data based on the stated legal grounds, we will ask for your consent.

a) Registration

Marina Lab Opus enables user registration on the website. For this purpose, the user enters his name, surname, e-mail address and desired password. Based on the registration, the user can view the offer, create his wish list, compare products, order products faster and easier and have access to special offers or immediately put products in the basket and order products.

During the registration process, a user account is created for one person only, and it is not allowed to communicate registration or user account data to third parties. The user is obliged to keep data about his security code and user account, and is also responsible for all unauthorized activities authorized and carried out under his username and/or password.

The legal basis for processing data for the purpose of registering users of the website is the contractual obligation that arises when the user registers on the website and accepts the General Terms and Conditions. If a registered user wants to delete his profile, he can send a request to info@acidosalus.com .

b) Newsletter

If you want to receive newsletters about our offers, new contents on the Internet, you can register your e-mail address via the form with the optional entry of your first and last name for the purpose of personalizing the messages. An e-mail confirmation of your subscription to the newsletter will be sent to the e-mail address registered by the User before the first sending of the newsletter for the purpose of the double authentication procedure. This confirmation is used to prove whether the e-mail owner, as a respondent, agrees to receive the newsletter. Personal data collected for the purpose of signing up for the newsletter will be used exclusively for sending our newsletter.

We use the MailerLite platform to manage subscriptions and newsletter deliveries. The MailerLite system records newsletter openings and clicks on links in order to offer statistical data on which content was interesting to newsletter recipients.

You can opt out of receiving the newsletter at any time by choosing the option to withdraw your consent in the received newsletter or by contacting info@acidosalus.com . Withdrawal of consent does not affect the legality of the processing until the moment of withdrawal. Receiving the newsletter is voluntary and the user does not bear any negative consequences if he does not give or if he withdraws his consent.

In case of withdrawal of consent, you will no longer receive our newsletter, and e-mail addresses that have been unsubscribed will remain in our unsubscribe list in order to prove compliance with prescribed legal obligations.

c) Distance purchase

For the purpose of purchasing through the website, the user provides his/her personal data: name, surname, address, e-mail address, telephone/mobile number, in order to execute the contract and provide pre-contractual notices in accordance with regulations.

When making a purchase via the website, the user confirms acceptance of the General Terms and Conditions and the Privacy Policy available on the website. The user can provide his data for the execution of the contract via the website through a registered profile or as a guest.

The user’s personal data, which were provided during the purchase, are processed for the purpose of fulfilling the contract, including the prior verification of the conditions for concluding the contract, as well as for the purpose of carrying out the payment transaction and delivery of the product. Personal data will also be processed for the purpose of preventing possible abuse, preventing fraudulent practices, all based on legitimate interest and in accordance with regulations.

The user is obliged to provide accurate, valid and complete personal data. In case of breach of this obligation, Marina Lab Opus has the right to deny access to such a user or to deny the realization of all or part of the services or products it offers. The processing of personal data for the purpose of executing the contract is a condition for providing the service, and in this sense it cannot be limited or revoked. In case the customer does not want to provide his personal data, he will not be able to conclude a contract or make a purchase.

Marina Lab Opus will not disclose or transfer the user’s personal data, except for the purpose of fulfilling the product purchase contract (which refers to financial institutions for the purpose of payment, suppliers of the purchased product for the purpose of calculation, delivery and delivery of the ordered product, and persons authorized to maintenance of the IT system through which purchase transactions are carried out), protection of customer interests and prevention of possible abuses. Personal data will also be submitted to competent authorities in accordance with regulations. Personal data is kept within the periods prescribed by law.

If the customer, who is a natural person, makes a purchase through a payment order/general payment slip, then we also process data on the customer’s IBAN for accounting reasons and tracking transactions.

Data on user credit cards and security codes is not processed by Marina Lab Opus, nor does it have access to them, because the processor Corvus info doo has been hired to process card transactions in accordance with the General Terms and Conditions.

Also, in order to carry out purchases over the Internet, certain cookies are necessary for placing products in the basket and the functionality of the online store, and are stored on the customer’s device in accordance with regulations.

Two weeks after shopping in our weshop, you will receive an email for reviews. The goal of collecting reviews is to improve our services and offers, all for the benefit of you and your user experience.

PURPOSE OF DATA PROCESSING

We process your personal data when necessary for marketing purposes, for the purpose of improving our business and your user experience (e.g. when you buy or order products and/or services from us, when you contact our customer service, when you sign up for our newsletter, when you complete a survey about our products and services, etc.).

We process users’ personal data for one of the following purposes:

personalization of the user experience – the collected information helps us to better respond to the individual needs of the user;
improving the website – we constantly strive to improve the website’s offer based on the feedback we receive from users;
establishment of the primary channel of communication with users;
sending newsletters;
for the conclusion and fulfillment of rights and obligations arising from sales contracts,

RECIPIENTS OF PERSONAL DATA

We do not offer or provide any third party services or products on our website.

We may provide the user’s personal data to our trusted partners who maintain our IT system or provide services on behalf of Marina Lab Opus. For example, for the purposes of marketing, finance, advertising, payment processing, delivery and other services. These service providers are obliged, in accordance with regulations and contractual obligations, to use the transferred data exclusively for a strictly defined purpose. We also oblige our partners to adequately protect the transferred data and to consider it a business secret.

In some cases, our partners who provide services on behalf of or for Marina Lab Opus may process your data outside the European Union. However, the contracts we conclude with such entities oblige them to handle your data with special security measures in accordance with the regulations in force in the European Union.

PROTECTION OF YOUR DATA

In order to protect the collected personal data, we use physical, technical and organizational security measures. We are constantly upgrading and testing our security technology. We limit access to users’ personal information to only those employees who need to know that information in order to provide you with some benefit or service. In addition, we educate our employees about the importance of data confidentiality and maintaining the privacy and protection of your data.

STORAGE OF PERSONAL DATA

All data are stored in databases and repositories in the Republic of Croatia. We will not transfer or store stored data to countries outside the European Union.

We store the personal data we collect about you in a secure environment. Your personal information is protected from unauthorized access, disclosure, use, alteration or destruction by any organization or individual.

Data collected for the above purposes will only be stored for as long as necessary for the above purposes. Your personal data will not be stored in a form that allows you to be identified for longer than Marina Lab Opus reasonably considers necessary to achieve the purpose for which it was collected or processed. Marina Lab Opus will store certain personal data for the period of time prescribed by law or regulation that obliges Marina Lab Opus to store data.

If you have given us your consent, we will process your personal data until you withdraw your consent. If you declare a well-founded objection to the processing of personal data based on a legitimate interest, we will not process your personal data in the future.

If judicial, administrative or other proceedings have been initiated, personal data may be stored until the end of such proceedings, including the possible period for filing legal remedies.

COOKIES

We will retain and evaluate information about your recent visit to our website and how you used different parts of our website for analytical purposes, i.e. to understand how users use our website.

In order to maintain your website and ensure that its functionality is at the expected level, Marina Lab Opus uses a technology known as “cookies”. Cookies are small files that we send to your computer and can access them later. They can be temporary or permanent. Thanks to cookies, you can easily search our pages and display results that are relevant to you. Cookies show us what interests you and other visitors to our website, which helps us improve it.

USER RIGHTS

The user’s rights regarding the protection of personal data, under the conditions determined by these Rules and applicable regulations, are:

Right of access:

You have the right to receive confirmation from us as to whether your personal data is being processed, and if such personal data is being processed, access to the personal data. Access information includes – among other things – the purposes of the processing, the categories of personal data in question, the recipients or categories of recipients to whom the personal data has been or will be disclosed. However, this is not an absolute right and the interests of other individuals may limit your right of access. You have the right to receive a copy of the personal data being processed. For further copies requested by you, we may charge a reasonable fee based on administrative costs.

Right to rectification:

You have the right to obtain from us the correction of your incorrect personal data. Taking into account the purposes of the processing, you have the right to supplement incomplete personal data, including by providing an additional statement.

Right to erasure (“right to be forgotten”):

You have the right to obtain from us the deletion of your personal data and we are obliged to delete such personal data.

right to restriction of processing:

You have the right to obtain from us the restriction of the processing of your personal data. In this case, the corresponding data will be marked and can only be processed for specific purposes.

Right to object:

You have the right to object at any time to the processing of your personal data for reasons related to your specific situation or when personal data is processed for the purpose of direct marketing and you can ask us to no longer process your personal data.

Right to data portability:

You have the right to receive the personal data relating to you that you have provided to us in a structured, commonly usable and machine-readable format and you have the right to transfer that data to another controller, without our interference.

If you want to know more or want to use one or more of the above rights, please contact Marina Lab Opus at the e-mail info@acidosalus.com or at the address Kraljevečka cesta 7, 10257 Kupinečki Kraljevec.

NOTICE OF BREACH OF PERSONAL DATA

If you are not satisfied with how we process your personal data, you can contact the Personal Data Protection Agency.

In the event of a personal data breach, we will notify you and the competent supervisory authority by e-mail within 72 hours of the extent of the breach, the data covered, the possible impact on our services and our planned measures to secure data and limit any adverse effects on individuals.

We will not send you a notice of infringement in the case of:

if there are technical and organizational protection measures, such as encryption, which have been applied to the personal data affected by the personal data breach, which make the data unintelligible to any person who is not authorized to access it;
if we have taken follow-up measures to ensure that it is no longer likely that a personal data breach will occur;
if this would require a disproportionate effort, in which case we will notify you by means of public notice or a similar equally effective measure.

Personal data breach means a security breach that leads to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access of personal data transmitted, stored and processed in connection with the provision of our services.